INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

At Ozon, we strive to ensure that the product you receive matches the images displayed on our website. We make every effort to provide accurate and high-quality photographs and descriptions of all our products so that you can shop with confidence.

Where can I view my sales receipt?

You can view and access your sales receipt directly through your Ozon account. Here's how:

  1. Log In

    • Visit ozon.com and log in to your account using your credentials.

  2. Navigate to Orders

    • Go to the “My Orders” section in your account dashboard.

  3. Select Your Order

    • Find the order for which you need the sales receipt. Click on the order details to view more information.

  4. Download or Print

    • You’ll find an option to view, download, or print your sales receipt for your records.
How can I return an item?

Returning an item with Ozon is simple and hassle-free. Follow these steps to initiate a return:

  1. Log In to Your Account

    • Visit ozon.com and log in to your account.

  2. Go to “My Orders”

    • Navigate to the “My Orders” section in your account dashboard.

  3. Select the Item

    • Choose the order or item you wish to return and click on “Return Item” or “Request Return”.

  4. Fill in Return Details

    • Provide the reason for the return and any additional details required.

  5. Receive Return Instructions

    • Once your return request is approved, you will receive detailed instructions, including a return shipping label (if applicable).

  6. Ship the Item

    • Pack the item securely in its original packaging and send it back to us as per the instructions provided.

  7. Refund Process

    • Once we receive and inspect the returned item, we will process your refund to the original payment method within [Insert Timeline, e.g., 5-7 business days].
Will you restock items indicated as “out of stock?”

Yes, we aim to restock popular items whenever possible.

If an item is marked as "out of stock," restocking will depend on the availability from our suppliers or manufacturers. Here's what you can do:

  1. Sign Up for Notifications

    • If the product page allows, click on the “Notify Me When Available” button and enter your email address. We’ll let you know as soon as the item is back in stock.

  2. Contact Customer Support

    • If you’re eager to know about the restock status, reach out to our customer support team at support@ozonvape.com or 15 for further updates.

  3. Browse Similar Products

    • While waiting, check out our wide range of similar items that might meet your needs.
Where can I ship my order?

At Ozon, we aim to deliver your orders Australia.

CONTACT US FOR ANY QUESTIONS